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Frequently Asked Questions

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Frequently Asked Questions

Got a question or query?

Throughout the site, we have sought to provide information about the product and there are various guides we can send you. Below are a few more of the common questions we get asked.

WiSER Interiors

  • Where can we find you?
    For any postal correspondence,
    WiSER Interiors
    Unit 151, Wey House
    15 Church street
    KT13 8NA

    Contact Number: 01372 28 59 89
    Contact Email:
  • How are you different from other blind suppliers?We are an independent, family-run company with more than 30-years' experience in all types of window shading. We provide a complete service from design advice to installation. We are experts in motorised window and roof blinds. Others may sell motorised blinds, but they are unlikely to have 30-years experience. If you have a difficult glazing area to cover, we should have a solution. And we always like a challenge!

    If you get your blinds from Ikea (or other DIY stores) you will have to cut them to size and fit them yourself. The quality will obviously be reflected by the price, the overall finish will be relatively poor and the lifespan likely to be much less.

    If you get your blinds from John Lewis (or other department stores) the advice from the member of staff in the shop will probably be limited, the delivery slow and the installation an extra cost and outsourced to contractors.

    If you go to Hilary's (or other national direct sales companies) beware the discounts - we only give genuine discounts to reflect volume, location or special offers from manufacturers.As a franchise operation, some of their operators are better than others, but their product range is limited.

    We do not do hard-sell - we would not like to be sold to that way, so do not do it ourselves.

WiSER Products

WiSER Automated Roller Blinds - 01372 285 090

WiSER Appointments

  • How long will I have to wait for an advisor to visit me in my home?We will arrange for a design consultant to visit you in your home at a time that is convenient for you.
  • How do I request an appointment?Complete your details on our online appointment form and we'll be in touch to arrange a convenient time - click here to arrange an appointment.
  • How long will the appointment take?Average appointment times are around 45 minutes, but this will vary depending on the type and number of products you are interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. If you need one simple Roller blind for a bathroom, it may be much quicker.
  • Can I cancel my appointment?You can cancel your appointment by calling our customer services team on 01372 285 989.
  • Can I have a joint appointment for two products?Our design consultants are specially trained to offer advice on all the products in our portfolio -conservatory blinds, domestic blinds, shutters, and awnings. We also have expert advisors who have in-depth knowledge of our soft furnishing products and offer a complete advice service. You may need to book two separate appointments depending on the products you are looking for.
  • How much is an appointment?Our design consultants will find a time convenient for you for your appointment. Early or late if necessary.
  • Do you offer devices for my home to keep blind operating cords out of the reach of children? Yes, we offer a range of easy to install safety devices that your advisor will fit free of charge. These will ensure blind cords are secure and out of the reach of children. We offer these devices to anyone, even if they didn't buy their blinds from us. Always follow the safety advice if you have children in your home, even if it's just for a visit.

    Never place beds, cots or furniture near a window where children can climb on the sill. It is imperative that blind controls are kept out of the reach of children and a safety cleat is fitted. Simply secure the free-hanging cord to the cleat to keep them neatly out of the way.

    There are several options available ask our design consultant about the child safety options available.

Child Safety

  • What are the regulations on child safety?In accordance with the regulation EN13120 cord or chain operated blinds canonlybe installed with a safety breaker and/or retention bracket or cleat to reduce the risk of strangulation to children and vulnerable persons."It's the customer's responsibility to use the safety devices as directed in the product instructions." This has been close to our heart and now with thenew regulation cannotinstall a product that has loose, unrestrained chains and/or cords without safety devices to manage them. Want to know more get in touch or call 01372 285 969.

WiSER Roof Lantern Blinds - 01372 285 090

​​​​​​Fitting & Installation

  • Can your blinds work with Alexa? The simple answer is yes, they do of course need to be motorised blinds! You manage Alexa from the application on your smartphone and enable the appropriate skill to link to the blinds hub. From there you can manage schedules or create the scene and have them activated via your voice "Alexa turn on Movie Night!".

  • Is it possible to connect blinds to our home automation system? Yes, we can configure blinds to work with your home automation system. There are several things to keep in mind not least whether you want to control your blinds via wall mounted switch, smartphone or tablet, a remote controlor voice.
  • What connections do your blinds need to work with home automation? We provide custom shading solutions, the motor in the blind is varied on the system and how you want to operate it. If you know how you want to operate your blind and the system you propose to use, call us for some direct advice - 01372 285 969.
  • Do you provide Somfy Blinds?In simple terms yes, although Somfy doesn't actually make blinds they provide the motors.

    We configure the blinds based on:

    # what they are?

    # how you want to use and control them?

    and put Somfy motors in them.
  • What is the process for ordering?First of all, contact us or visit one of our shops to arrange a home visit. At this visit, the consultant will appraise and measure your window, then provide you with options from our large range of pattern books. When you are ready, place your order with a deposit. When the blinds are ready we will contact you to arrange installation at a time suitable for you (a specific time, not just any point between 8 am to 5 pm!). Payment is upon installation. The timescale depends on the blind type, but we can always respond to urgent enquiries and are usually no longer than six weeks.
  • What performance fabrics can you supply?Each blind type and fabric is suitable for a different situation. We can specify blackout, anti-glare, moisture-resistant and flame retardant fabrics where necessary.
  • How long will I have to wait before fitting?Your design consultant will be able to advise you, it really depends on what window dressing you want. Soon after you have placed your order our customer service team will be in touch to arrange your fitting or survey depending on your requirements.
  • What do I need to do before the fitting?Before the fitting, please clear the window area and where possible make sure that any existing blinds or curtains are taken down. If you need help in doing this let your design consultant know when you meet them. When we’ve finished fitting, we’ll take all the packaging and old window dressings away for you too.
  • How long will my fitting take?This depends on the type of order you have made. Your design consultant will be able to advise you. Our customer service team will be able to confirm details to provide a clear indication of the fitting time when your fitting appointment is made.
  • Will my design consultant come back and fit?No, we have a team of trained fitters who will come and fit your window dressing. Where you need a survey, the surveyor will come back and fit your order.

Pricing & Payments

  • Do I have to pay a deposit?Yes, a deposit will need to be paid when you place your order. The balance to be paid before fitting unless you opt for our interest-free options.
  • Can I rearrange my fitting? And is there a charge?Yes, you can rearrange your fitting. We will do our best to rearrange at a time convenient for you. There is no cost to rearrange a fitting and the simplest way to do so is by contacting customer services team on 01372 285 969.
  • How expensive will the blinds be?Each blind is made-to-measure, so the cost depends on the width, drop, type of blind and fabric chosen. The cost can be compared to purchasing bespoke curtains. They are more expensive than ready-made but will have a better finish, and last a lot longer.